How to Handle Maintenance Emergency Call-Outs?

Even the best property managers run into emergencies. The real difference is in how they handle the situation.

Property managers shared the challenges they face in training new staff and building operators on emergency procedures. We found the common difficulty these organizations all faced. In the event of an emergency, if staff isn’t familiar with the building, they would resort to searching for floor plans to locate shut-off valves which wasted time and delayed their response to the issue.

This became the inspiration behind our newest feature, Critical Documents.

Critical Documents

One of the worst emergency call-outs that can happen to a property is a water leak. When this happens, do you or your staff know the location of the nearest water shut-off valves? Your tenured staff will know the building inside out, but what if you have new staff members. Do they know where to isolate the building?

In this scenario, the quicker you can act, the less likely you’ll face additional damages and loss of revenue. Prepare your staff with the tools to speed up their response in these types of emergencies.

Our new feature gives managers the ability to add building-specific information such as floor plans with the location of gas, water, and electric shut-offs. Available to field staff on their mobile device at all times.

This feature also assists property managers when training new staff and provides them with an orientation of the building by locating key building components. You should never be scrambling around, looking through files for this type of information when you can access it through our application.

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Documents Every Property Manager Should Have at Hand

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In the event of a flood, gas leak, fire, or power outage:

What procedures should your staff follow while the maintenance team is on their way?

Sometimes, it may be hard to recall the location of relevant shut-offs, which is why it’s necessary to have floor plans on hand at all times.

Our solution allows managers to upload building-specific floor plans with the location of emergency shut-offs ahead of time. By equipping your team with access to this information on their mobile device, your staff can effortlessly locate shut-offs and avoid additional damages to the building.

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For more information visit https://onsitehq.co/faq/

For a 1 minute video explaining what we do click HERE

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